Relationship Repair

The Power of Emotional Mastery

Relationship-repair consulting creates strong bonds in disrupted working relationships, based on the latest developments in neuroscience and positivity research.

  • Identify where relationships derail — learn the science that explains how relationships derail and the three-stage process that takes your team to the next level of relationship proficiency.
  • Restructure distressed relationships and bring rapport and cohesiveness back; identify and stop the negative cycles of interaction.
  • Recognize blaming, complaining, and criticizing as a misguided effort to make emotional contact, and respond in entirely new ways.
  • Slow emotions down, create safety, and use five basic moves to reverse negative interactions.
  • Use the Cycle of Interaction Framework to lead people out of destructive interactions and back into strong, healthy working relationships.

Restoring the Workplace Following Investigation

When a grievance, workers’ comp claim, or lawsuit threat has triggered an internal investigation, we help re-integrate the complainant into the workplace and repair the dynamics of a team once the investigation is complete. This program contains four key components:

  • One-on-one coaching for one or both parties to ensure they understand their rights and responsibilities and develop personal strategies for moving forward.
  • Facilitated meetings where all parties speak directly to each other and collaborate to improve their future working relationship.
  • Review of policies, procedures, and work rules to determine whether behavior is influenced by systemic factors.
  • Implementing changes that address systemic concerns such as internal communications, transparency in decision-making, role clarification, and policy development.

Team Success Strategies

We facilitate and build agreements with cross-functional work groups that define acceptable and unacceptable behaviors — how to handle broken agreements using emotional intelligence, how to manage conflicts, how to run effective meetings, and how to enjoy working together.

We quickly assess and pinpoint a team’s developmental needs and blockages, then customize and provide real-time training in skills that increase group productivity and cooperative working relationships. The process: assess and identify strengths and core issues; senior-leader briefing; group work to create a code of conduct; build guidelines for meetings; and sharpen skills to work with conflict and disruptive behavior.

Ready to build a thriving, respectful workplace?